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Our Garantees

*Satisfaction Guarantee

We at B2B Promotion offer our customers satisfaction guarantee. If a product does not meet your expectations, please inform us in writing as soon as possible but no later than 8 days after receiving the order. Remember to enclose detailed picture documentation and contact information. You can expect to be contacted by telephone from our customer service within one week in order to discuss a solution. We reserve the right to pick up and produce a new error-free order, and we will incur any additional costs associated with it. If unexpectedly, we do not see ourselves in a position to produce a satisfying product, we will pick up the order and credit all costs relating to the defective product.

Please note the following:

  • Does not apply to what the customer has approved beforehand digital print proof (e.g. incorrect colour code, spelling errors)
  • Does not apply to above or below delivery of up to 10% of the agreed amount.
  • Does not apply to complaints at a product's overall quality level if there has not been a physical sample first
  • Does not apply to varying sizes of textiles, minor deviations of Pantone color codes, non-printed products, and samples

***Delivery Guarantee

We at B2B Promotion offer our customers a delivery guarantee. If you are running late, or have a fixed deadline, please inform us in writing by email to info@b2bpromotion.dk. Remember to refer to our order number. Within 48 hours of your inquiry, we will confirm in writing if we can guarantee your delivery. If your delivery does not arrive in time, we will credit all costs related to the delayed product.

Please note the following:

  • Applies only if the customer has approved the corresponding digital print proof no later than the same day as the delivery guarantee is confirmed
  • Does not apply to Force Majeure
  • Does not apply if third party can document that delivery was attempted at agreed address (NOTE: up to 14 days of handling time)

***Price Match Guarantee

We at B2B Promotion offer our customers a price match guarantee. We want to offer our customers fair and transparent prices. We have no hidden fees such as administration, dtp studio, packaging and freight charges. If, upon purchase, you find similar product cheaper, within 30 days you will get the difference deducted from your next purchase.

Please note the following:

  • Applies only if customer can document in writing a corresponding offer with all costs clearly stated
  • Only applies if the customer can document in writing that offers from another supplier apply during the same period
  • Applies only if the customer can document in writing that offers from another supplier are from a Danish registered company
  • Applies only if trademark, products, quality and delivery time are comparable
  • Does not apply to products subject to local taxes; Copydan, sugar tax etc.