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FAQ

How can i contact you?

There are multiple options. We are available every weekday 8 – 18 via phone, email and chat.

How do i order?

It is both the fastest and easiest to use our website. Alternatively, you can order by phone or email.

How do i see the prices?

We are transparent, so you can see all costs in our price calculator.

Are all taxes and fees included in the price?

As a starting point, these are included. Some products are subject to Copydan, sugar and packaging tax – this is stated in the product description.

How do i send my print file?

When you order online, you can upload the file directly. Alternatively, you can send it to us via email.

What kind of print file should you use?

We prefer a vectorized .ai or .eps file. If you are in doubt, send the fule to us in an email – we offer free and non-binding file check.

What colors do you use? Can I use my own?

Typically we use PMS colors, but sometimes also CMYK. You choose the colors yourself, If you do not mention anything, we will do our best to match your print file.

Can i request a sample?

Yes, you can easily request a sample via our website. The sample is usually sent without printing, and typically free of charge.

Do i have the opportunity to see the product before production?

Yes, you will always receive a free digital print sample for approval before your order is binding.

What payment options do you offer?

You can pay with Dankort, Visa and Mastercard via the website or request payment via invoice (we always credit assess through a third party)

Can you send an EAN invoice?

Yes, all public customers are billed via EAN. Inform EAN together with your online order or send it to us via email.

How long is the production time?

Production time varies from product to product, but typically 6-10 business days from you have approved the print sample.

How long is the delivery time?

We work with many subcontractors, primarily in Denmark and the EU. Delivery time is typically 2-5 business days.

What kind of shipping do you use?

This depends on the product. Remember that delivery takes place to the stated address, where a person must be present to receive the goods.

Can i order less than what is stated on the website?

Often we can accommodate this for a small surcharge. Send us an email, call or chat.

I can’t find what i’m looking for, can you still help me?

Definitely. We know the promotion market better than most and are happy to take on a challenge!